Q1. Do you charge a commission for offshore outsourcing services?
A. We can work in both ways. We prefer not to charge a commission; however; we are flexible on terms and conditions. We offer complete outsourcing solutions for one price or will negotiate a fair commission for services rendered. Regardless of payment terms, you will have one point of contact at LuxSpan who negotiates the best prices with our outsourcing partners in China and oversees the progress of your project from start to finish.
Q2. What are the total costs involved in outsourcing a project to China?
A. The total cost depends on the services ordered and the size and scope of the project. One of our offshore outsourcing consultants is standing by to provide a price quote for your project. Call 408-850-0116/408-850-0127, email sales@luxspan.com or fill out our online request form by clicking here.
Q3. Can I view samples of work before I hire you?
A. Yes. we would be happy to provide them. Simply contact us or by emailing us at sales@luxspan.com.
Q4. Can I see a proposal of how the work will be carried out before signing a contract?
A. Absolutely. We want you to be comfortable with the Chinese outsourcing process and completely satisfied with the end result. We don't believe in shooting in the dark; which is why we submit a detailed proposal before our Chinese outsourcing partners begin work on your project.
Q5. Do you offer Non-Disclosure agreements for your clients?A. Yes. Non-disclosure documents can be provided by the client.
Q6. How can I protect my work from being copied?
A. All LuxSpan clients may sign a non-disclosure agreement, which means that we agree not to sell or disclose your product to other customers. We carefully screen our suppliers and the manufacturers we partner with are reliable; they also agree to sign a non-disclosure agreement. To ensure your rights, we are willing to add exclusivity clauses and license agreements with our Chinese outsourcing partners.
Q7. Do your outsourcing agencies in China have managers who speak English?
A. Yes , all LuxSpan employees in China speaks both Chinese and English. Once projects get started, we will have a designated project manger handle the accounts. These project managers ensure that the clients instructions are fully understood. If clients have an urgent request, they may contact our U.S. office and LuxSpan will transmit their outsourcing requests to China within the same day.
Q8. Do you offer after-service support for other outsourced services?
A. Yes. As part of LuxSpan's comprehensive offshore outsourcing management, we offer after-service support for a duration outlined in your contract.
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Q9. What if I am not satisfied with the finished product or services?
A. We want you to be 100% satisfied with the services we have contracted for you, which is why LuxSpan guarantees the success of your project. We will coordinate changes as you require within your outsourcing period.
Q10. Once I place my order, when will the services be completed?
A. The delivery of your product depends on the outsourcing services ordered and your specifications. In average, the turnaround time for a Chinese outsourcing project is about 3 months. For a more accurate turnaround estimate, please contact us by calling 408-850-0116/408-850-0127 or by emailing us at sales@luxspan.com.
Q11. Do you offer outsourcing services in countries other than China?
A. At this time, we are focusing on developing outsourcing partnerships in China, which is widely recognized as an international leader in technology and commerce.
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Q12. Why should I hire LuxSpan for Chinese outsourcing services?
A. In a nutshell, we save you time and money. LuxSpan is not an ordinary offshore outsourcing company. We believe in building long-lasting relationships with our offshore outsourcing partners, so there is no question that the finished product will exceed our clients expectations. We work closely with our clients and partners ever step of the way to ensure complete satisfaction with the services we have secured on our clients behalf. Outsourcing doesn't have to be a risky endeavor. We make it easy and practical. Our bilingual professionals eliminate common barriers like language challenges, cultural differences, foreign policies and other potential deal-breakers. With LuxSpan as your Chinese outsourcing partner, your profitability will be ensured.
Q13. Will I need to travel to China during the process of my Chinese outsourcing project?
A. No. One of the benefits of retaining LuxSpan as your Chinese outsourcing broker is that you don't have to incur the expense of overseas travel. We have pre-screened all partner agencies to ensure that you are getting the highest quality offshore manufacturing services. If you would like to visit manufacturing facilities in China, we can make full travel arrangements. With our accompaniment, we can assist in quickly locating and securing manufacturers, as well as facilitate a convenient and enjoyable business trip to Asia.
We have established relationships with Chinese law firms. We work directly with these firms in the Chinese language to ensure all business processes are in compliance with current laws. We will advise you throughout the offshore business process.
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Q14. Will I save money by outsourcing to China?
A. Yes. Depending on your particular project needs, you could save average 30%-60% by using LuxSpan as your offshore outsourcing provider. For example, a simple website redesign could cost you thousands of dollars in the US. By outsourcing website design to China, you stand to benefit from significant cost savings. As a LuxSpan client, you will have the advantage of Chinas massive pool of skilled technology professionals and low costs of doing business. Contact us today for a cost estimate by calling 408-850-0116/408-850-0127 or by emailing us at sales@luxspan.com.
Q15. How does your China sourcing service work?
A. You will be amazed at how much cost can be cut down to choose us as your China sourcing partner. We have sources for many different products and we can find the best manufacturers out of thousands of suppliers. We can find nearly anything you need. We work on behalf of you. We negotiate the best price with the manufacturers. We can arrange factory visit and arrange the shipment directly to our clients destination. We charge a commission fee on this service and no fee is charged until the project is done. Send us your requirement.
Q16. What kinds of offshore outsourcing services does LuxSpan offer?
A. LuxSpan offers a wide range of offshore outsourcing services, including software, VoIP, hardware and tools (hand tools, pneumatic tools, machine shop tools, and auto tools); key chains , games and toys , calendars , drink wares and textiles, plus many more. Click here to view our product lines.
We can provide our client operating office, equipment, and trained staff in your specific areas for your marketing, sales and service needs.
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